Support Center
We're here to help you with any questions or issues regarding Sanity Tools. Our team is committed to providing timely and professional assistance.
Get in Touch
Whether you need technical assistance, have questions about our services, or require help with token creation or burning, our dedicated support team is ready to assist you.
What We Can Help With
Our support team can assist you with a wide range of topics, including:
- Token creation process and configuration questions
- Token burning procedures and verification
- Wallet connection and transaction issues
- Service fee and blockchain network fee inquiries
- Transaction status and blockchain explorer guidance
- Technical errors or platform functionality problems
- Account and billing questions
- Feature requests and general feedback
Before You Contact Us
To help us provide faster and more accurate support, please include the following information in your email when applicable:
- A clear description of your issue or question
- Your wallet address (public address only - never share private keys)
- Transaction signature or hash if available
- Screenshots or error messages you encountered
- Browser type and version you're using
- Steps you've already taken to resolve the issue
Important Security Notice
Sanity Tools support will NEVER ask for your private keys, seed phrases, recovery phrases, or wallet passwords. If anyone claiming to represent Sanity Tools requests this information, it is a scam. Please report such incidents to us immediately at support@sanitytools.org.
Common Questions
Before reaching out, you may want to check our FAQ sections on the Token Creator and Burn Token pages, which address many frequently asked questions about our services, fees, and processes.
Business Inquiries
For partnership opportunities, business development, or media inquiries, please contact us at support@sanitytools.org with "Business Inquiry" in the subject line. We'll route your message to the appropriate team member.